FREQUENTLY ASKED QUESTIONS

How long will my order take to get to me? 

Should we have stock of your desired products, we can despatch immediately once your proof of payment has been received. Should we need to manufacture stock, please allow for a further 4-5 working days manufacturing time.  Please feel free to contact us to query stock levels/current lead times.

What are the courier/collection options?

  1. You can collect from our shop at 625 Voortrekker Road, Maitland, Cape Town. If you choose this option, kindly inform us if a courier will be collecting on your behalf.
  2. We charge a R70-00 door-to-door courier for selected areas in Cape Town.
  3. We charge a R120-00 flat rate door-to-door fee for the rest of South Africa.                                                                 Please allow for 2-3 working days for courier purposes. Outlying areas may incur a longer delivery time. Should we have all the necessary stock, and should you require overnight delivery, please contact us directly for a courier quote.

How do I pay for my order?

Payment can be made online with a credit card via the PayU terminal. Alternatively, select the EFT option and send us your proof of payment once payment has been made. Please note that we do not accept cash deposits.

Do you have a branch in JHB? 

Unfortunately not.. But that is the beauty of our online store! Place your order online and have it delivered to your door within days!

I can’t find a box that suits my required sizes. Now what?

Simply fill in the contact form with your desired sizes, material and perhaps a bit of information about what you are packaging. A sales rep will be in touch regarding similar items in our standard range or to discuss the option of a custom made box.

Do you offer bulk/wholesaler pricing?

Yes we absolutely do! Email us with the product details and your desired quantities and we can provide you with bulk pricing.

Do you print onto boxes? 

Yes we do! Please email us at sales@in-the-box.co.za with all of your requirements so that we can quote you.

Do the boxes come flat or built up?

All boxes, with the exception of our PVC lid and base boxes and our PVC tubes, come flat packed. They are all easy to build, and we are always happy to send videos of how to fold them if you’re feeling confused!

Can we place our order over email instead?

Unless your order has specific requirements or custom products, we prefer for all of our customers to place their order online so that it can be processed timeously!